Terms for neighborly help.

Use Latchstring for genuine help between neighbors. Do not use it for paid services, commercial lead generation, evading safety rules, or harming other people.

Latchstring does not employ helpers and does not control what happens during a help session. We are a matchmaker, not a service company.

You must be at least 16. Use a real name: a name neighbors can reasonably know you by, not a fake identity used to avoid accountability.

Accounts may be terminated for harassment, threats, non-consensual contact, repeated boundary violations, attempts to turn Latchstring into a transaction, attempts to evade safety controls, fake accounts, or fake reports.

Latchstring is not a hiring platform, not a background-check service, not an emergency-response system, not a dating app, not a public board, and not a marketplace. Helpers are neighbors, not employees, contractors, or commercial service providers.

We try to make the platform work well. We cannot guarantee a particular outcome from a help session. Help happens between neighbors at their own discretion.

Latchstring is free and provided as-is. To the fullest extent allowed by law, Latchstring is not liable for damages arising from use of the platform or a help session.

You can leave any time through account deletion. We can suspend or terminate accounts for the safety and acceptable-use reasons described here.

Disputes are resolved by binding arbitration in the operating jurisdiction unless applicable law says otherwise. Class actions are waived to the fullest extent allowed by law.

These terms are governed by the law of the operating jurisdiction, without choice-of-law conflict rules.